LANCCELOT
INTRODUCTION

By using our websites https://lanccelot.com personal data might be collected and processed. LANCCELOT is committed to being open and transparent regarding how we collect, use and protect personal data of our customers, business partners and other individuals. Personal data is information about an identified individual or who is reasonably identifiable by such personal data. In this privacy statement we explain to you how we operate, for example, we indicate what kind of personal data is processed by us and for what purpose.

We are highly dedicated to protect the privacy and personal data of all our customers, business partners and other visitors to our website. All personal data is therefore carefully stored, processed and protected.

 

CONTACT DETAILS

LANCCELOT
Malibu City Walk. Block J5 no. 115

Customer Care contact details:
Phone number: +62 812 9538 9033

Email: [email protected]

 

PERSONAL DATA; WHICH DATA AND WHY?

When using our website, you share with us certain information or leave certain information behind. For example, this might be the case when placing an order, when you subscribe to a newsletter or when you indicate that you wish to receive information regarding LANCCELOT watches.

General

The personal data we might collect and process from our website are:

– Your name, date of birth, gender, email and (billing and shipping) address of individuals;

– Company name, chamber of commerce file number and VAT number, if relevant;

– Payment information;

– Your (mobile) telephone number;

– Which product(s) you ordered;

– Your correspondence with LANCCELOT, if any;

–  Behavior data (online movement, use of the internet and the length of your session); and

–   IP addresses and time stamps.

 

We may use this personal date for the following purposes:

– to properly process and fulfill any orders placed assessment and acceptance of our business partners;

– to analyze and/or improve the quality and quantity of information our products, (customer) services and websites;

– to fine tune our correspondence (amongst others) with regards to deliveries and refunds;

– to send information, offers and promotions based on your interest and click and surf behavior;

– to answer questions asked through, for example, the website;

– to provide news and information regarding LANCCELOT, new products and services;

– to be able to provide the customer with a personal account on our website;

– to allow you to connect with our social media accounts;

– research on the level of satisfaction of the customers, business partners or others; and

– internal analysis for (consumer) research purposes.

 

We may analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant. For this purpose, we process your personal data based on our legitimate interests.

We may also use data about how you use our website to prevent or detect fraud, abuse, and illegal uses and to comply with court orders, governmental requests or applicable law.

 

HOW LONG WILL INFORMATION BE KEPT?

General

We shall store and process your personal data for as long as we believe would be necessary to fulfil the purposes for which we collected such personal data. Nevertheless, we shall not retain your personal data for a period exceeding five years, unless applicable law requires otherwise, this does not consider (anonymous) information in relation to statistic purposes.

 

THIRD PARTIES

Your personal data may be transferred within the LANCCELOT group and shared with companies working under the brand LANCCELOT. Such information may be exchanged for us to have a complete overview of your information within the whole LANCCELOT group and for administrative purposes.

We might share your personal data with the following third party service providers: (i) media agencies and technical suppliers for distribution of physical and digital direct marketing and LANCCELOT product promotions, (ii) companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order, payment service providers for your payment, (iii) credit reference agencies for identity and credit checks and debt collection agencies, which does not apply to consumers (iv) research and analysis agencies for our internal data analysis purposes.

 

BROWSER SESSIONS AND IP ADDRESS

We use the IP address of your computer. This IP address is a number that is automatically assigned to your computer during a browsing session. The IP address of your computer can be used to see how websites are used and for the preparation of analyzes.

 

COOKIES

As indicated in the cookie banner on our website, LANCCELOT makes use of various types of cookies on our website. In this section we explain what kinds of cookies these are, what they are used for and how you can adjust your browser settings to accept or refuse cookies. Accepting cookies is not a condition for visiting our website.

Permission
According to law, you have to give permission for the use of cookies. This cookie policy explains which cookies these are. You can accept our cookies in two ways: by closing the cookie notification you see on your first visit, or simply by continuing on our website.

You continue on our website (and thus agree to the placement of all cookies) by clicking on any part of the LANCCELOT web pages (except for opening this cookie policy) or by browsing other pages on the LANCCELOT website.

What are cookies?
A cookie is a small text file that is placed on your computer during a visit to a website. Information is saved in this text file. This information can be read by the website or by third parties on a later visit. Some of the cookies are necessary for the website to function properly. Other cookies are used to increase the user-friendliness of the site for visitors or to show targeted advertisements on, for example, our social media channels. A JavaScript is a program that is placed on the user’s peripheral devices and executed by them. The execution of this program allows LANCCELOT to establish the location of the visitor and which actions they perform. This gives LANCCELOT greater insight into the behavior of its visitors.

Deleting or disabling cookies
You can disable JavaScript and cookies. However, you should take into account that our website will then not function optimally. Methods for disabling or deleting cookies are listed here:

 

Which types of cookies does LANCCELOT use, and what for?

The cookies used by LANCCELOT can be divided into different categories:

Functional cookies
This category of cookies is necessary to ensure the proper functioning of the website. They ensure, for example, that information from one page is carried over to the next. This means you don’t have to repeatedly fill in the same information. These cookies also ensure that certain preferences that you’ve indicated for the use of the website (such as language settings) are retained. Your prior consent is not required for the use of these cookies.

Analytical cookies
These cookies are necessary to align our website as well as possible with the wishes of our users, by determining how our visitors use our website. We use Google Analytics to keeps track of where you click on our sites. This means we can optimize these pages to display the most relevant information in the best places. With Google Analytics, we measure the way you use our website and how you found us. For more details about the cookies that these parties place and the data that can be collected with them, we refer below to the statements by these parties. Your consent is not required for the use of these cookies.

 

Marketing cookies
With Google Analytics, Adwords, YouTube and Adroll cookies, we measure how you use the LANCCELOT website. We use this information to help you choose the product that suits you the best and to show you offers for products you may be interested in during remarketing campaigns. We use Facebook & Instagram cookies to see which products you view. This enables us to show you relevant advertisements on Facebook and Instagram.

For more details about the cookies that these parties place and the data that can be collected with them, we refer below to the statements by these parties. Your consent is required for the use of these cookies: Google, Facebook & Instagram and Adroll.

Social Media (plugin) cookies
You can share the content on our website with social media parties by using buttons. For more details about the cookies that these social media parties place when you click on the buttons, we refer to the statements of these parties. Your consent is required for the use of these cookies: Facebook, Instagram and Pinterest.

Changes to the cookie policy
From time to time, we may make changes to this cookie policy without notifying you, for example because the website or the cookie regulations have changed. Changes will take effect immediately after these have been published on the website. We therefore advise you to consult our cookie policy regularly in order to remain informed about any changes and, if desired, to change the settings. By continuing to use this website, you agree to any changes to the cookie policy.

Stop cookies?
If you do not want us to use cookies then you can easily stop them. Also, you are able to turn on your notifications to become aware of when cookies are used. For this, you will have to adopt the appropriate settings on your browser.

 

YOUR RIGHTS; WITHDRAWAL, ACCESS, CORRECTION AND REMOVAL

You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please send an email to us by using the email address stated under ‘Contact Details’.

You may also submit a complaint to the responsible data protection supervisory authority, if you believe that we have not respected your rights.

 

EMAIL ADVERTISING: UNSUBSCRIBE AND RIGHT TO OPT-OUT

E-mail advertising if you do not subscribe to the newsletter and your right to opt out.

If we receive your e-mail address in connection with the sale of a product or service and you have not opted out, we reserve the right to regularly email you offers for products from our product range that are similar to those you have already purchased. This serves the protection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests.

You can opt out of this use of your email address at any time by sending a message to the contact option specified below or by using the opt-out link in the advertising email, without incurring any costs beyond the cost of transfer calculated at the base rates.

 

E-mail advertising if you subscribe to the newsletter.

If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose, you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

 

UNSUBSCRIBE (TO NEWSLETTERS)

We will send you information about LANCCELOT, our products that are the same or similar to those that you have ordered from us and/or other information of which we believe that you will find useful. If you no longer wish to receive any information about LANCCELOT, you can at any time follow the unsubscribe instructions included in each marketing email that you receive from LANCCELOT.

 

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA

We use a variety of security measures, including encryption for account passwords and authentication tools, to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

The personal data of customers we collect or generate and process in the context of our website will be stored in the Netherlands and may be further stored for process purposes in the United Kingdom and Ireland.

 

DATA PROTECTION AUTHORITY

We will be happy to assist you with any complaints which you may have about the processing of your personal data. However, please note that you also have the right to file a complaint with the Data PROTECTION Authority if you believe that we do not comply with applicable privacy law.

 

ADJUSTMENTS TO THIS PRIVACY STATEMENT 

The type of personal data that we need and the purposes we need such personal data for may change over time. Therefore, we reserve the right to amend our privacy statement at any time. The most up-to-date version of this privacy statement is published on our website and will apply upon publication on our website.

If you have any further questions about our privacy statement, please contact us by using the information stated above under ‘Contact Details’.

 

SECURITY DISCLAIMER

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your personal data and ensure that we maintain a reliable and safe environment to use your personal data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal data if you use a shared computer or a computer in a public place.

We collect basic personal information about our customers when an order is placed . this information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise , or for important news such as new product launches . we will never disclose any such information to third parties.

Your order confirmation is sent to your email address directly when your order is placed . if you have not received a confirmation , please contact our customer service.

To ensure maximum product quality, we rely on experienced employees and use carefully selected materials for all manufacturing processes. We strive to always give our best so that our customers can enjoy their products for a long time.

We are therefore proud to assign our ‘12-month guarantee’ to all LANCCELOT watch products!

The details:

The warranty period is one year from the date of purchase. This guarantee covers manufacturing errors with the watch, but not the battery life.

In order to receive the replacement covered by this warranty, please use the ‘Defective Product’ form which you can find in Support under the ‘Returns’ section. In the form, you must enter your name, the order number (it can always be found in your customer account), your e-mail address and a detailed description of the defect. Please upload a photo which shows the defect as well.

RETURN COSTS AND RESPONSIBILITY

The buyer is responsible for preparing and shipping the return shipment. For a return within the 30 days trial period – which starts after the buyer received the order – no prior contact with LANCCELOT is needed. LANCCELOT strongly advises any buyer who wants to return his/her order to choose a secured shipment method.

 

RETURN ADDRESS

Please note that in case of a broken or damaged product, a different return address may apply. The buyer should not ship back a broken or damaged product without prior contact with the customer care team (who may provide return instructions).

In case of a product that is damaged or broken upon receipt, the LANCCELOT customer care team must be contacted by the buyer by email within 24 hours.

 

WARRANTY AND REPAIR

The LANCCELOT warranty policy is automatically in effect upon purchase of any LANCCELOT products. LANCCELOT grants a one (1) year warranty period on its watches. The warranties guarantee the buyer that the products meet the standards of usability, reliability and durability.

The warranties do not apply in case of:
– theft or loss;
– intentional damage;
– damages as a result of improper usage such as scratching, bumping or falling;
– normal wear and tear or aging of the used materials; or
– damages as a result of neglected care.

The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the watch, must be considered as normal effects of usage. The effects of perspiration on the strap differ from one person to another, due to the differences in acidity.

LANCCELOT watches should not be exposed to more than minor splashes of water or to chemical substances such as perfume, cosmetics and cleaning products.

The warranties no longer apply in case a third party performed repair works or other works on the product, without prior written permission by LANCCELOT.

Shipment costs for a return shipment after a warranty request or repair request (for defects occurring after the buyer has used the product), will be borne by the buyer.

In case of questions regarding returns and warranty, the buyer can always contact the LANCCELOT customer care team via the website service https://lanccelot.com.

HOW TO RETURN

If you would like to return goods to us, please contact our customer service via email at [email protected] or via phone/WhatsApp at +62 812 9538 9033 (service hours 9:00 AM – 7:00 PM GMT+7) *. Our customer service team will be happy to assist you in processing the return. When requesting the return, please mention the following information in your email:

  • The order number as mentioned on the website order ID
  • The type and number of goods which you would like to return
  • The reason why you would like to return these goods
  • If you wish to exchange your product, let us know which alternative product you would like to get

Our customer service team will get in touch with you latest 1 business day after receiving your email.

When contacting our customer service, we will be able to complete your return request within 10 business days and the return shipment will be free of charge (as long as the products still not used). Failure to follow these return instructions may result in a longer period of processing your return request and charges for your return shipment may occur.

DEFECTIVE PRODUCT

If you have received the incorrect item or a defective product, please use the contact form below. Please note that a photo of the fault must be provided to ensure that your guarantee claim is processed properly.

We will process your query as quickly as possible and will send you a free return label as soon as your query has been checked and verified.

Thank you very much for your help!

LANCCELOT offers international shipment for order value on all our products to buyers to the 64 countries that can be selected when choosing the shipping address.

The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, LANCCELOT cannot be held responsible for the (partial) loss of the shipment. In case LANCCELOT needs additional information regarding a delivery address, the buyer may be approached by LANCCELOT in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

LANCCELOT will use all reasonable efforts to deliver the order within the expected delivery terms to the delivery address.

If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the buyer will be informed about this as soon as reasonably possible after the order has been placed. In this case, the buyer has a right to dissolve the contract free of charge.

The risk of damage and/or loss of products rests upon LANCCELOT up to the moment of delivery to the delivery address, unless this has explicitly been agreed otherwise.

In case the buyer receives a product that the buyer did not order, the buyer must inform LANCCELOT hereof as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the Website). The buyer will take care of the return shipment of such a product after receiving return instructions from LANCCELOT and LANCCELOT will bear the costs of this shipment and will subsequently take care of the shipment of the correct product to the buyer, provided the buyer has fully conformed with the return instructions from LANCCELOT.

In case a product has been delivered to the buyer in damaged or incomplete state, the buyer must inform the LANCCELOT customer care team as soon as possible (within 24 hours after receiving the order) through the website service www.lanccelot.com. Subsequently, LANCCELOT will decide how to deal with the matter at hand; the customer must always inform LANCCELOT in the aforementioned situation(s) and wait for the instructions of the LANCCELOT customer care team. A customer who returns a product in this situation at his own costs, without first contacting and awaiting the instructions of the customer care team, cannot claim the costs he/she made at LANCCELOT (nor hold LANCCELOT responsible for the return shipment that took place without prior consent of LANCCELOT).

In case the order that has been shipped or is being shipped by LANCCELOT to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer will fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), LANCCELOT will either refund the customer or LANCCELOT will try to re-ship the ordered product.

In case a shipment still has not been delivered at the delivery address of the buyer (or the pickup point) 14 days after the shipment date the buyer has the obligation to inform the LANCCELOT customer care team by email within 14 days (so: ultimately 28 days after the shipment date).

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

The delivery time depends on the country, as well as the location. An order that is shipped to a rural location may take longer than an order that is shipped to big City (which is easier to hub). The expected delivery time in business days, as mentioned in the advertisement of the product, differs per shipping country. In the tracking info, that you receive as soon as the parcel will leave the LANCCELOT warehouse, an indicated delivery time is shown.

 

WHERE CAN I FIND THE STATUS OF MY ORDER?

As soon as your order is shipped, you will receive an email with the track and trace data. The expected delivery time, as shown in the advertisement, is mentioned in ‘working days’, which means that weekends and national holidays should not be taken into account.

 

ARE THERE ANY SHIPMENT COSTS?

LANCCELOT offers international shipment for order value on all our products to buyers to the 64 countries that can be selected when choosing the shipping address.

Please note: for orders shipped to an address for certain country, the buyer may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The buyer will be responsible for payment of such import duties and taxes. It should be noted that LANCCELOT has no control over these charges and, since these charges are different for different countries, LANCCELOT cannot predict their amount. LANCCELOT advises the buyer to contact the local customs office for further information.

 

TO WHICH COUNTRIES DO YOU SHIP?

LANCCELOT offers international shipment for order value on all our products to buyers to the 64 countries that can be selected when choosing the shipping address.